Complete step-by-step process — from registration to passport delivery — with documents, fees and solutions to common problems.
Visit passportindia.gov.in and click Register. For a normal passport, select your nearest Passport Office. For Diplomatic/Official passport, select CPV Delhi. Enter your name, email, set a password, and click Sign Up. Verify your email via OTP to complete registration.
Login with your email ID and password. Go to Services → Apply for Fresh Passport / Re-issue of Passport. Select your Passport Office from the dropdown.
Select Fresh Passport (or Re-issue), then select scheme as Normal (or Tatkaal). Choose booklet size — 36 pages (standard) or 60 pages (for frequent travellers). Click Next.
Enter your full name exactly as per Aadhaar, date of birth, place of birth, gender, marital status. Fill father's/mother's name, spouse name (if applicable). This section is critical — errors here may require you to restart the application.
Enter your current residential address, select the nearest police station for verification. Add emergency contact details and complete the other declaration questions (criminal record, citizenship, etc.).
Choose your proof of birth (Aadhaar / PAN / 10th marksheet), proof of identity, and proof of address (Aadhaar / utility bill / bank passbook). The system will show you which documents are accepted for each category.
Review all details carefully. Tick the agreement checkbox and click Submit. Note: submitted details cannot be changed — any errors will require restarting the application. Note your Application Reference Number (ARN).
Go to View Saved/Submitted Application → Pay and Schedule Appointment. Pay the fee online (Debit Card, Credit Card, Net Banking, or UPI). Select your nearest PSK or POPSK and choose an available date and time slot.
After booking, click Print Application Receipt. This receipt contains your ARN number — carry this receipt on your appointment day along with all original documents.
Arrive 15 minutes before your appointment. Carry your appointment receipt, original documents, and 2 recent passport-size photographs. The PSK staff will verify documents, capture biometrics (fingerprints and photo), and process your application.
After PSK processing, police may visit your registered address for verification. Be available and cooperate. Provide address proof if asked. Once verification is cleared, your passport will be dispatched.
Your passport will be dispatched to your registered address via Speed Post. Track your application status online using your File Number (received at PSK). Delivery typically takes 3–7 days after dispatch.
Solution: This usually happens due to mismatched documents (name/DOB/address). Ensure all documents show identical details. Correct the documents first, then reapply. You may need an affidavit if names differ slightly across documents.
Solution: Visit your local police station with your ARN number and request an update. If there is significant delay (over 30 days), you can file a grievance on the Passport Seva portal under "Register Feedback/Grievance" or call 1800-258-1800.
Solution: New appointment slots are released daily, usually at midnight or early morning. Try booking early morning between 12 AM – 7 AM. Also check POPSK (Post Office PSK) centres nearby — they often have better availability.
Solution: Track your Speed Post consignment number (received via SMS). If undelivered, visit the nearest Speed Post centre with your ID proof. Passports returned to the Passport Office can be collected by visiting it with your file number and ID.
Solution: On the login page, click "Forgot Password". Enter your email ID and answer the security question or use OTP-based reset. Note: passwords expire every 3 months and must be reset.