Get in touch with Passport Seva support — toll-free helpline, email, office addresses, and grievance registration.
If you are facing issues with your passport application — such as excessive delays, incorrect information, or poor service at PSK — you can register a formal grievance through the following channels.
Login to passportindia.gov.in → Go to "Register Feedback / Grievance" on the left menu. Fill in your File Number, type of complaint, and description. You will receive a Grievance Reference Number to track your complaint.
Call 1800-258-1800 (Toll-free) and speak to a representative. They can escalate your complaint and provide updates on pending verifications or processing delays. Have your File Number and Date of Birth ready.
For unresolved complaints, file a grievance on pgportal.gov.in (CPGRAMS — Centralized Public Grievance Redress and Monitoring System). Select Ministry of External Affairs → Passport Services. This is monitored at the ministerial level.
For serious issues, visit your Regional Passport Office during working hours (9:30 AM – 6:00 PM, Mon–Fri). Carry your appointment receipt, application documents, and a written complaint letter. You can meet the Passport Officer for escalated matters.
If your grievance is not resolved within 30 days, you can file an RTI application to the Central Public Information Officer (CPIO) of your Regional Passport Office asking for information on the status and reasons for delay. RTI fee is ₹10 (via IPO / online).
* Always verify current addresses and timings on the official Passport Seva portal before visiting.