The Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP) portal is an online service launched by the Department of Telecommunications (DoT).

Welcome To Passport Seva

A passport is an important document for anyone who wants to travel outside India for studies, tourism, business, medical reasons, pilgrimage, or to visit family members. In the past few years, as more Indians have started travelling abroad, the need for passport services has increased quickly, not just in big cities but in smaller towns as well. To make the process easier and more accessible, the Ministry of External Affairs (MEA) introduced the Passport Seva Project (PSP) in May 2010. Through this project, the MEA provides passport services across the country with the help of 37 Passport Offices in India and 190 Indian Missions and Posts abroad. The project runs in partnership with Tata Consultancy Services (TCS) for technical support, while all important tasks like verification, approval, and issuing of passports remain under the direct control of the MEA. The main aim of Passport Seva is to offer a simple, transparent, and efficient system that connects police verification, Aadhaar-based checks, and secure delivery into one smooth digital process.

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What is Passport Seva Project (PSP)?

The Passport Seva Project (PSP) is an initiative by the Ministry of External Affairs (MEA) to make passport services easier, faster, and more citizen-friendly across India. It was launched in May 2010 to modernize the old, slow, and mostly manual passport process. Under this project, the entire system has been upgraded with digital technology so that people can apply online, get updates quickly, and receive services in a smoother way. The project runs in partnership with Tata Consultancy Services (TCS), which manages the technical operations, while important tasks like document verification, approval, and issuing of passports remain fully with the MEA. PSP also connects different departments such as State Police for verification, India Post for secure delivery, and UIDAI for Aadhaar-based checks. Overall, the Passport Seva Project aims to provide a simple, transparent, and efficient experience to every citizen.

How to Apply Fresh Passport?

  1. First of all open the official TAFCOP portal https://tafcop.sancharsaathi.gov.in/ in your device.
  2. Now on the homepage, enter your mobile number, which is linked with your Aadhaar.
    3. Know Mobile Connections in Your Name
  3. Enter the captcha displayed on the screen and click on the "Validate Captcha" button.
  4. Enter the OTP received on your mobile and click Login button.
  5. After login, you will see a list of all the active mobile numbers linked to your Aadhaar, in which you have to check each number carefully.

Required Documents

  1. Tick the checkbox next to any number you do not recognize from the list.
    2. Know Mobile Connections in Your Name
  2. Select the option for that number: Not My Number (if the number is not yours) or Not Required (if the number is unused).
  3. Fill in the reason for the report or additional information if required.
  4. Submit your complaint by pressing the Report button.
  5. Click OK in the confirmation pop-up, and your case will be forwarded to the concerned service provider, and the number will be blocked after some time.

Track Your Passport Application

If you want to block your lost/stolen mobile phone through Sanchar Saathi portal, please follow the following steps:

  1. In case of lost/stolen of a mobile phone, first of all, go to your nearest Police Station (with mobile IMEI number) and file a report of the mobile phone lost or stolen.
  2. After the report is registered, you must obtain the police complaint number from the police station.
  3. After this process, you have to open the https://ceir.sancharsaathi.gov.in/ portal on any other device.
  4. Now you have to click on the "Block Stolen/Lost Mobile" button visible in the menu section.
  5. On clicking, a new page will open in front of you, in which you will have to enter information related to your mobile and yourself.
    6. Device Information Section
  6. Device Information: In this section, you have to enter mobile related information like Mobile Numbers, Device IMEI Numbers, Device Brand, Device Model, Device Invoice and Mobile Price etc.
    7. Lost Information Section
  7. Lost Information: In this section, you have to enter information related to mobile lost/stolen like Lost Place, Lost Date, State, District, Nearest Police Station, Police Complaint Number and Upload Police Complaint etc.
    8. Mobile Owner Personal Information Section
  8. Mobile Owner Personal Information: In this section, you have to fill information about yourself like Device Owner Name, Address, ID Proof, Email ID, Captcha and Mobile Number for OTP etc.
  9. Filling all the details carefully, you need to tick the declaration form and click on the "Proceed" button.
  10. After the form is successfully submitted, a Request ID will be generated, with the help of which you can check the status of your Application.

Online Fraud and Consumer Protection Data

Service Details
Block Your Lost / Stolen Mobile Handset 38.19 lakh mobiles blocked
23.28 lakh mobiles traced
Know Mobile Connections in Your Name 245.75 lakh requests received
205.08 lakh requests resolved
Chakshu - Report Suspected Fraud Communication 5.09 lakh inputs received
34.95 lakh actions taken

Note: This table is based on Sanchar Saathi data and was last updated on 20th September 2025.

How can you avoid SIM/Mobile fraud?

In today's online world, if you want to protect yourself from problems like phishing, scams and money fraud, then follow the following steps:

  • Always buy SIM from Authorized Telecom Shop only.
  • If for some reason you want a duplicate SIM, always get it from the official store.
  • Never share your mobile number and personal details on suspicious websites and apps.
  • Regularly check the TAFCOP portal to see if there are any unauthorized numbers active on your ID. If there are, report them.
  • Always lock your phone with a password, PIN, or fingerprint.
  • Keep Bluetooth, Wi-Fi etc. switched off when not in use.
  • Always download applications from Trusted Sources.

Frequently Asked Questions

What does TAFCOP do?

TAFCOP (Telecom Analytics for Fraud Management and Consumer Protection) is a DoT portal that lets you check how many mobile numbers are registered on your ID and helps report unauthorized or fraudulent SIMs issued in your name.

Does the Sanchar Saathi portal provide the facility to block a lost/stolen mobile?

Yes, with the help of Sanchar Sathi portal you can block or unblock your lost/stolen mobile phone.

Telephone Number: 011-20907480

Email Id: help-sancharsaathi@cdot.in

Director, AI & DIU: Naveen Jakhar, I.T.S. (DoT), Ministry of Communications, Govt. of India